Top 10 Outsourcing (BPO) Companies

June 17, 2022

If you’re looking for the best outsourcing companies around the world, this article is for you. We list down these companies based on the services they provide, the companies they serve, and the industries they operate in. We also mention some of their most notable clients to help you find the right provider for your own business needs. Read on!



1.  Remote CoWorker

Remote CoWorker is a virtual assistant outsourcing company located in Hollywood and founded in 2013. Its VAs promise to take on routine tasks to help you focus on growing your business. Their service lines include:

They offer various plans that fit customers’ budgets, making them the leading outsourcing company chosen by many business owners. Their clients are mainly small businesses in the real estate, business services, IT, and telecommunications industries.


2.  Helpware

Helpware is a call center service provider located in Los Angeles and founded in 2015. They offer:

  • Voice services
  • Non-voice BPO/back-office services
  • HR consulting and outsourcing
  • Transcription

Helpware has a People-as-a-Service model and focuses on integrating outsourced resources into its clients’ businesses. They have customers across industries, including gaming, financial services, IT, and real estate industries.


3.  Connext Global Solutions

Based in Honolulu, Hawaii, Connext Global Solutions focuses on non-voice BPO/back-office services. They also offer:

  • Finance and accounting outsourcing
  • Voice services
  • Business consulting

Connext boasts a 60% average cost reduction for clients and 98% work retention. They also have a 100% client retention rate.


4.  CIENCE Technologies

CIENCE Technologies is another people-as-a-service BPO provider headquartered in LA. They also have offices in Ukraine and the Philippines and sport over 550 employees offering service such as:

  • Voice services
  • Conversion optimization
  • CRM consulting
  • SI services

Their clients’ industries include advertising and marketing, business services, hospitality and leisure, and manufacturing.


5. Unity Communications

Founded in 2009, Unity Communications has a presence across the world and offices in the Philippines, Dominican Republic, and Costa Rica. Their services include:

  • Non-voice BPO/back-office services
  • Cloud consulting
  • IT strategy consulting

They work with small and medium-sized businesses in the telecommunications, navigation, and business services industries.


6. Callbox


Callbox is based in Encino, California but has offices in Australia, Singapore, and the Philippines. Their team provides voice services and non-voice BPO/back-office services for clients in industries such as:

  • Advertising and marketing
  • Business services
  • Financial services
  • Information technology

They’re dominant in the world of lead generation, sales appointment setting, and outbound sales development.


7.  Smith.Ai

Smith.Ai offers virtual receptionist and lead intake services. It specializes in live calls and web chat for small and medium-sized businesses in industries such as:

  • Hospitality
  • Legal
  • E-commerce
  • Finance

Their services also include conversion optimization and AI chatbots. Their Clutch profile boasts plenty of 5-star reviews from satisfied clients.


8.  Simply Contact

Located in Dnipro, Ukraine, Simply Contact sports more than 400 employees that provide high-quality services such as:

  • Non-voice BPO/back-office services
  • Voice services

They mainly serve small and medium-sized businesses in the hospitality, supply chain, logistics, transport, and e-commerce spaces.


9.  SupportYourApp

SupportYourApp is another Ukraine-based BPO company that offers outsourcing services for voice and non-voice business needs. They have a team of more than 400 people. Some of their most notable clients include:

  • Amazon
  • MacPaw
  • MasterCard
  • HERE Technologies

The industries they service include legal, business services, gaming, IT, and real estate.


10. CrewBloom

CrewBloom is headquartered in New York and sports a team of around 60 people. They offer back-office services and voice services. They service companies in the following industries:

  • Business services
  • E-commerce
  • Medical
  • IT
  • Telecommunications

Among their most notable clients are WebFx, Pfizer, AllState, and Asurea.


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