What Are The Top 7 Reasons To Outsource Your IT Help Desk?

November 17, 2022

No one wants to be the next in the queue. Users feel like they are not important to your company. Think about it — how would you like it if you reached out to a technical support team to troubleshoot a problem in your system and got a response like “We’ll get in touch with you in the next 24 hours”?

This has made the help desk the most critical element for all types and sizes of businesses. And considering the increasing number of phone calls and emails about inquiries companies get, IT help desk outsourcing seems the most viable option.

Outsourcing IT help desk services to professionals in this industry can help accelerate your business growth. Not only that, but with an outsourced IT help desk, you can focus on more crucial areas of business, such as expansion, investment projects, implementing new technology, etc.

Below we have listed the top 7 reasons to outsource an IT help desk. Let’s take a look.

 

 

1. Better Response Time 

User retention, engagement, and repeat purchase decisions depend on one important metric — response time. How soon does your IT help desk get back to them after receiving a query? And, how good are they at resolving the minor and major issues of your clients?

Ideally, your response time should be less than 2 hours. The lesser, the better. However, research shows that the average response time for most companies is above 7 hours. Your in-house help desk can answer one question at a time. But if you outsource this service to a team specializing in this area, your users will get a better response time.

They have a qualified team of IT specialists who handle your internal team and users only. They are not burdened with anything other than replying to incoming queries, picking up calls, and web chatting. Remember, response time is a sensitive matter to your users. They won’t want to stick around if you don’t have a technical team to fix the software bugs or other problems.

 

2. Focus on Your Main Objectives

Your job is to focus on the company’s growth.

Businesses lose their time, resources, and energy on handling tasks that a third party can easily manage. Your IT team can help you achieve your core objectives by participating in the planning, organizing, staffing, controlling, and other aspects of management. You need their help in implementing new technology, brainstorming ideas for the company’s growth, and more. They don’t belong at the help desk.

When you’ve outsourced IT help desk services to an IT agency, you have delegated the most tedious responsibilities to an experienced group. They will take care of your technical issues — from troubleshooting the system glitches to helping your employees understand new technology.

 

3. Services Outside Business Hours

Your in-house help desk can serve you 9-5 or during their working hours only. They won’t be available on Sundays or public holidays. That’s another relief you get from IT help desk outsourcing.

The IT agency doesn’t follow your 9-5 protocol. They will be ready to assist your staff and users at all times and daily. Even if someone needs your help outside your business hours, there will be someone to assist them. They will close the tickets fast, ensuring the problems are resolved efficiently. This comes in handy for companies that have remote employees who work in different time zones.

 

4. Get Help from Industry Experts

Do you know that 69% of the employees get 10-40 hours of training before they join the help desk? Why waste that much time and resources when there’s a better, more cost-effective alternative?

The IT industry is a rapidly growing sector. For your in-house team to work well and keep up with the trends, they need ongoing training. An IT help desk knows the ins and outs of this field and has the resources and technology to keep up-to-date with the changes.

The contracting firm will do most of the job for you. They will handle the technical errors in your system. They don’t just answer calls, but they ensure the issue is resolved at the earliest. They will work with your in-house team to ensure smooth business operations.

 

5. Optimizes Cost

 

Most companies don’t outsource their IT help desk, as they don’t have a good budget. But, if you are spending on an in-house IT support team, you are paying much more than you’d spend on an IT specialist.

Suppose you hire a team of 10 people for the IT help desk. You will be responsible for their training, onboarding, hardware cost, and paychecks. If something, onboarding employees for the IT help desk department will be more expensive than outsourcing IT services.

If your goal is to spend less and resolve all tech-related issues, then an outsourced IT help desk is your best bet.

 

6. Reduced Repeat Calls

Your users can face different technical or general issues. You can’t rely on your in-house team to answer their repeated calls to resolve a common problem that an IT specialist could have easily fixed.

It’s frustrating for your in-house IT department to get repeat calls for the same problem. It’s equally frustrating for your users too. Your employees can get in touch with the IT help desk for quick assistance, and their issues will be resolved in a matter of minutes (sooner, depending on the complexity of the problem).

 

7. Achieve Employee and User Retention

Employees don’t want to be burdened with more than they can handle. They need a dedicated IT support desk that they can count on for assistance whenever there’s a technical issue, especially the non-tech-savvy employees.

To achieve employee retention, it’s important that you assign them duties that match their skills. Outsource the IT help desk department to IT experts. Let them handle that part while you focus on your business growth.

 

Conclusion

Your internet help desk team must be good at handling your employees, staff, and users who need general assistance. But can they manage the back-to-back calls? If you lack human resources, equipment, machines, and, most importantly, up-to-date knowledge about technical issues, it’s best you leave this job to an IT specialist. The above reasons were only to name a few. Having an IT help desk at your disposal will give you peace of mind.

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Is Your Business Being Found Online?

Laptop Metrics Colorado

Free Digital Marketing Report ($150 Value)

marketing module lineWant to know how your business stacks up against the competition?

Read more articles about Business.

How to Improve Conversions for Your Pay-Per-Click Campaigns: 6 Tips

  Investing in pay-per-click (PPC) advertising can be a frustrating experience. Competing for high-cost keywords, then failing to see a return can be demoralizing for those with limited marketing experience. Several factors could contribute to poor PPC conversion...

Where can you create graphic design on a Macbook?

  If you are into graphic design, you were probably looking for the best laptop for this. And indeed, Macbooks are a great choice as the colors and features they come with are perfect for artists. So, you got your Macbook and you are now looking for apps that can...

The 7 Most Effective Ways to Market a New Product

When you're in charge of launching a new product, marketing it effectively can be a challenge. But with the right strategies and tactics, you can create interest in your product and drive sales. It's all about taking a multi-pronged approach, so it's best to use an...

5 suggestions for financial advisors to make their website content selling

Usually, behind the reputation of a successful consultant, there are years of professional journey and hundreds of satisfied customers who managed to solve financial problems with his help. Good recommendations help to gradually increase the client base and increase...

How a Marketing Tool Can Aid Cancer Patients in Choosing the Best Treatment

  Marketing, specifically digital marketing, can provide helpful insight into your potential clients' thought processes, challenges, and decisions. For example, cancer patients’ treatment preferences vary. Some prefer to receive chemotherapy, radiotherapy, or...

How To Create A Promotional Marketing Campaign For The Holidays

The holiday season could be the last but most crucial time to finish the year strong. Businesses must take advantage of the culture of gift-giving and celebrating the festivities. If you haven’t prepared anything concrete for your Christmas and New Year promotions,...

How Can You Improve Your Marketing Strategies as a Small Business Owner?

Establishing a business can be an incredible achievement but there will always be plenty of hurdles along the way. To make your business a success, you will need to keep evaluating your operations and strategies to ensure you are seeing the best results and connecting...

Top Benefits of Full-Service Marketing Agencies for Startups in 2023

  It's no secret that startups can make or break quickly. You need to generate buzz and create something that gets people talking. If you don't have the tools necessary to get those things done, then you might not even try. That's where marketing agencies come...

Read more articles about business.

How to Improve Conversions for Your Pay-Per-Click Campaigns: 6 Tips

How to Improve Conversions for Your Pay-Per-Click Campaigns: 6 Tips

  Investing in pay-per-click (PPC) advertising can be a frustrating experience. Competing for high-cost keywords, then failing to see a return can be demoralizing for those with limited marketing experience. Several factors could contribute to poor PPC conversion...

Correct Labeling Is Important: See How It’s Done Right

Correct Labeling Is Important: See How It’s Done Right

When it comes to product labeling, there are a lot of things that go into making sure the labels are correct. For one, the text on the label has to be legible and easy to read. In addition, the information on the label needs to be accurate and up-to-date. And finally,...

Why Is a Strong HR Department Crucial for Business Success?

Why Is a Strong HR Department Crucial for Business Success?

There is no doubt that there are all sorts of different elements that make up a successful business, but one of the most overlooked that is continually being ignored is the HR department. It is the beating heart of many companies, as so many of the essential elements...

What Is Protected by the Trademark Law?

What Is Protected by the Trademark Law?

  When you have your own business, logo, slogan, or intellectual idea, it should be trademarked to protect it. As trademark law can get confusing, a trademark attorney can help you secure your product or service’s identity.   What is a Trademark? Looking at...

Want To Hire A Construction Crew? Sort These Things Out First

Want To Hire A Construction Crew? Sort These Things Out First

Hiring reliable and trustworthy construction companies can be a tricky business. There are many things to take into account like cost, experience, the length of time they have stayed in business, references from clients past and present, and more. In this article,...

IT Companies Greatly Benefit From Outsourcing These Needs

IT Companies Greatly Benefit From Outsourcing These Needs

IT companies can greatly benefit from outsourcing certain needs, such as marketing and web design. By outsourcing these needs, the IT company can focus on what they do best – providing technology services. Outsourcing also allows for more flexibility and scalability,...

Share This