6 Ways To Use WhatsApp To Promote Your Business

June 9, 2022

 

Are you looking for new ways to market your products or services? Perhaps you don’t have an advertising budget and you’re struggling to find the time for a content marketing campaign.

Have you tried using WhatsApp to promote your business? You might think of WhatsApp as a convenient way to stay in the loop with friends and family, but it’s also increasingly being used by brands to market to customers.

Unlike SMS messages, WhatsApp messages don’t cost anything. Plus, you can easily send images, videos, or even PDFs through WhatsApp, making it a great medium for sharing everything you need in order to make a sale.

Tip: You’ll need to use the (free) WhatsApp Business app, not regular WhatsApp, to get access to all the features we’ll be covering.

 

1. Use an Away Message / Greeting Message

Just like on other messaging systems like Facebook, you can set up an away message (also known as a greeting message) on WhatsApp Business.

This lets you automatically reply to messages that are sent when you’re offline. You could use your away message to:

  • Greet customers and let them know your business hours.
  • Answer common questions (e.g., by stating your opening hours). This not only helps customers get help fast, but it also cuts down on messages that need manually replying to.
  • Acknowledge any issues you’re currently experiencing, such as shipping delays or website downtime—and let customers know when they can expect these to be fixed.

If you’re not sure what to write, check out these templates and samples for some great ideas.

 

2. Use Quick Replies

A lot of customer queries come up again and again. To save time writing out virtually the same response repeatedly, you can use WhatsApp’s Quick Replies feature. (Here are some ideas illustrating the types of quick replies you might create.)

Using quick replies also means you can make sure you’re crafting the most helpful and accurate reply possible, helping gain your customer’s trust. It also saves time when you’re training up new customer service team members, as you can give them a bank of ready-made saved replies to deal with the most common questions.

 

3. Get Website Visitors to Share Your Content on WhatsApp

 

You don’t even need to have a WhatsApp account to benefit from WhatsApp’s power to promote your business.

Did you know that WhatsApp has over 2 billion active users? It’s the most popular messaging app in the world. People often use WhatsApp to share links with friends and family, and you can take advantage of that to get your content, product, and services shared more frequently.

Make it as easy as possible for your website visitors to share a page on your site by using a WhatsApp share button. This lets people share a link to WhatsApp with just a click: no fiddly copying and pasting required

 

4. Create a Catalog of Products on WhatsApp

WhatsApp Business lets you create a catalog of products (or services) that will then appear in your business profile. This means that customers can browse through your products, message you to get in touch, and share your products with their friends on WhatsApp.

You can have up to 500 products or services in your WhatsApp catalog, so it’s suitable for even quite large businesses. While customers can’t buy directly from your WhatsApp catalog, they will see a button under each product to message you for more information.

 

5. Use WhatsApp to Send Brochures or Ebooks

You can send files through WhatsApp, including PDFs. This makes it a great tool for sharing information like brochures or even ebooks with your would-be customers.

You could potentially run a promotion where you offer a free ebook or similar downloadable resource to everyone who messages you on WhatsApp, hopefully dramatically increasing the number of prospects you’re in touch with. You don’t need to spend ages creating this; you could potentially just repurpose some existing content.

Another option is to use WhatsApp to give out discount codes or coupons. You could create these as images or PDFs that you share with people who message you.

 

6. Start a WhatsApp Group for Customers

Creating a WhatsApp group can be a great way to bring together your customers and make more sales. You could try:

  • A special group for customers of a particular product/service, giving added value (such as the opportunity to network with like-minded individuals).
  • A promotional group that anyone can join, where you share useful information or encourage people to help one another—along with occasionally mentioning your services or products.
  • A focus group or beta testing group where you try out new product ideas. This can give you invaluable, free feedback, while also raising awareness of your products and potentially helping you make more sales.

If you’re missing out on the power of WhatsApp to promote your business, give it a try today. Create a WhatsApp Business account—it’s free!—and start using WhatsApp to connect with potential customers.

0 Comments

Submit a Comment

Your email address will not be published.

Is Your Business Being Found Online?

Laptop Metrics Colorado

Free Digital Marketing Report ($150 Value)

marketing module lineWant to know how your business stacks up against the competition?

Read more articles about Business.

How To Build A Marketing Technology Stack

Businesses leverage numerous sophisticated digital channels—from social media to email marketing—to reach and engage their target audience. With the right tools, your marketing team can fully utilize these digital channels and bring better results.  Thus, building an...

5 Reasons Why Small Businesses Need Payment Processing

As a small local business, it’s possible that you never felt the need to invest in payment processing. After all, you’ve been successfully using the cash-only approach for years, so why change it now? To help you see the advantages of such a switch, here are some of...

How White Label Solutions Can Boost Your Brand Image

  Starting a business is one thing, but developing it into an established company is another question. Growing your startup to a reputable setup takes time and effort. As your business expands, it always results in unpredictable overheads as you try to meet the...

5 Ways To Level Up Your Martech Stack

A marketing technology (Martech) stack is a combination of tools marketing experts use to develop, manage, execute, and track promotional initiatives. With this technological innovation, companies benefit from making challenging processes easier and measuring the...

How To Create A Marketing Continuity Plan

  Fortunately, more modern businesses are putting their business continuity plan in place to protect their operations from losses. Still, some companies fail to realize its significance and often experience disasters that severely hinder their growth. If you're...

7 Important Elements of Successful Business Partnerships

  Did you know that around 80% of all business partnerships fail? If you’ve ever been in a business partner relationship (or any relationship for that matter), you understand the struggles that go into it. No matter how well you work together, there will always...

Digital Marketing Is More Important Than Ever – Here’s How To Turn It To Your Advantage

Digital marketing is more important than ever in today's world. With so many people using the internet for everything from shopping to researching products, it's essential that your business has a strong digital marketing strategy in place. In this blog post, we will...

6 Tips On How To Find The Right Web Hosting Plan

Are you in the market for a new web hosting plan? If so, you may be feeling overwhelmed by all of the options available. How do you know which plan is right for you? And more importantly, how do you avoid getting scammed by a shady web host? This blog post will give...

Read more articles about business.

5 Reasons Why Small Businesses Need Payment Processing

5 Reasons Why Small Businesses Need Payment Processing

As a small local business, it’s possible that you never felt the need to invest in payment processing. After all, you’ve been successfully using the cash-only approach for years, so why change it now? To help you see the advantages of such a switch, here are some of...

7 Important Elements of Successful Business Partnerships

7 Important Elements of Successful Business Partnerships

  Did you know that around 80% of all business partnerships fail? If you’ve ever been in a business partner relationship (or any relationship for that matter), you understand the struggles that go into it. No matter how well you work together, there will always...

6 Tips On How To Find The Right Web Hosting Plan

6 Tips On How To Find The Right Web Hosting Plan

Are you in the market for a new web hosting plan? If so, you may be feeling overwhelmed by all of the options available. How do you know which plan is right for you? And more importantly, how do you avoid getting scammed by a shady web host? This blog post will give...

4 Ways To Overcome Business Blind Spots

4 Ways To Overcome Business Blind Spots

  When it comes to business, the most challenging problems to address are those that you can’t see. These are called business blind spots—now you know why you can’t see them. Every business has blind spots. Even the world’s most successful companies experience...

Own A Shop? Try These Innovations To Grow Your Business

Own A Shop? Try These Innovations To Grow Your Business

If you're looking for ways to grow your business, you're in luck. There are many business innovations out there that can help you achieve your goals. In this article, you will read about some business innovations that can help you take your business to the next level....

5 Ways to Improve Your Company

5 Ways to Improve Your Company

  If you’re growing your business and hoping to achieve the kind of success that you set out to accomplish, you may be looking at the way that things are done right now. Is there any room for improvement? There could be. Here are a few ideas to consider if you...

Share This