Data Deletion Instructions

You can ask Animas Marketing to delete the personal data we hold about you at any time. This page explains how to request deletion of data collected through a Facebook, Instagram, or other social media account connected to our social media management dashboard at social.animasmarketing.com, as well as any other personal information you have shared with us. It should be read together with our Privacy Policy.

When a Facebook Page or Instagram account is connected to our dashboard, we may store:

• the platform's account identifier, display name, and username;
• the OAuth access and refresh tokens the platform issues to us (encrypted at rest);
• posts you create, schedule, or publish through the dashboard;
• comments and direct messages received by the connected account, including the sender's platform identifier, display name, message content, and timestamps, so the business can read and reply to them from our interface.

A deletion request covers all of the above for the account or person named in the request, along with any contact details you provided to us through our website forms.

Email info@animasmarketing.com with the subject line Data Deletion Request. Please include:

• your name and the email address you use with us;
• the Facebook Page, Instagram account, or other social account the request relates to (a username or profile link is enough);
• whether you want all of your data deleted or only the data from a specific connected account.

If you sent a direct message to a business that uses our dashboard and want that message content deleted, include your Instagram or Facebook username and the name of the business you messaged. You can also call us at (970) 903-5310 and we will log the request for you.

You can revoke our access directly from Meta at any time, without contacting us:

• Facebook: go to Settings & Privacy → Settings → Business Integrations (or Apps and Websites), select the Animas Marketing app, and choose Remove.
• Instagram: go to Settings → Website permissions → Apps and websites, select the Animas Marketing app, and choose Remove.

Removing the app, or disconnecting the account from our dashboard, immediately stops us from accessing the account and causes us to delete the stored access and refresh tokens. To also have stored posts, comments, and message content deleted, send a deletion request as described above.

We will confirm receipt of your request by email within 5 business days and may ask you to verify that you control the account or email address named in the request. Once verified, we will delete the covered data from our active systems within 30 days and email you when the deletion is complete. Residual copies in system backups are removed as those backups expire on our normal retention schedule, and are never restored for any other purpose.

We may keep a minimal record that a deletion request was made and completed, and any information we are legally required to retain (for example, billing records for business clients). Deleting data from our systems does not delete content stored by Facebook or Instagram themselves; to remove that, use Meta's own tools.

For questions about data deletion or how we handle your data, contact us at info@animasmarketing.com or call (970) 903-5310.